Refund policy
Biohackers Den, 30-Day Return Policy stands as a testament to our commitment to customer satisfaction. While we have full confidence in the quality of our products, we understand that circumstances may lead to a change of heart or expectations. Thus, we extend a 15-day window for returns on most of our items.
Should you opt to return a purchase within this period, simply cover the return shipping costs, and we'll guide you through the refund process. Please be aware that certain products may incur a 20% restocking fee as outlined in the original manufacturer's warranty, as outlined below.
Newtowne Hyperbarics Return Policy
New products sold by Newtowne Hyperbarics (NTH) must be returned within 15 days of purchase for a refund. To qualify for a full refund please contact NTH within 15 days of receipt of goods to get a Return Authorization Number.
All items must be carefully packed, insured, and returned in original packaging. Customer assumes all responsibility for any damage and expenses incurred while shipping back to the warehouse. Refund will be reduced by fees incurred during sale including credit card fees and shipping costs included with sale.
Summit to Sea Return Policy
A full refund will be issued minus original shipping charges provided the chamber is returned within the first 15 days from delivery & received in its original condition as delivered to you. In the event the chamber is returned damaged, dirty or missing components there will be a charge to bring the chamber back to the original condition. The customer accepts responsibility for the cost of shipping the product back to Summit to Sea.
Santa Fe Return Policy
You can start the return process by contacting Biohackers Den by phone on 346-443-5777 or email support@biohackersden.com. All returns must be started within 30 days of receipt of the item. Items must be returned new, unused, and in their original packaging with the Return Authorization number written on the box and/or a form inside, detailed instructions will be given at the time by email. The customer is responsible for all shipping charges (Both ways) associated with the return and a 20% restocking fee. We don't offer exchanges, but if you made an incorrect purchase, we'd be happy to help you find the right item. If you'd like help, please contact us at 346-443-5777 or email support@biohackersden.com. After 30 days from receipt of the item, returns will not be accepted.
Brands that are subject to a 20% restocking fee plus return shipping costs are: Power Plate products
Therasage 15 Day Money Back Return Policy.
Contact Therasage via email returns@therasage.com within 30 days for a return authorization.
Therasage merchandise may be returned within 30 days of delivery date for a full refund, less shipping. **Please note that unless otherwise instructed Biohackers Den will use the original form of payment for refund.**
To receive your refund, please follow the instructions below:
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Call 346-443-5777 or email support@biohackersden.com
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Ship in Original Box
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Include original receipt with date of purchase
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Product must be received in "like new" condition
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Include all original packaging, manuals, and accessories
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Ship with signature confirmation to address below
Therasage. Attn: Returns
9730 Variel Ave.
Chatsworth CA 9131
888-416-4441
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a 20% restocking fee will be assessed for all returns that do not meet the above specifications.
CODS will not be accepted.
The following items are not returnable
**Bio Band Energy Bracelets, Harmoni Pendants, TheraComfort Weighted Blankets, TheraProtect Home Harmonizer, TheraProtect Cell Phone and Router Chips, TheraEssential Oils, Clothing, TherAid wraps and TherAid Creams, TheraBrush Deluxe, TheraSole, TheraO3 Bubbler Accessories cannot be returned.
Please allow 14 days to process the refund (from the date the package is received at Therasage)
If you have a Therasage product that was not purchased directly from our website and would like to RETURN please contact the original authorized distributor.
If there is a warranty issue in which you need a repair or replacement, please email support@therasage.com and/or shipping@therasage.com for assistance.
It's important to note that returned items must reach our headquarters in pristine condition, with all original packaging and accessories intact. Any indication of wear will deem the items ineligible for a refund. We reserve the right to inspect all return products and may adjust the refund accordingly if the items are damaged, incomplete, or fail to meet the "like new" standard. Refusal or non-delivery of shipments will incur a 20% restocking fee along with return shipping costs.
Cancellation Policy
In the event that an order has already been processed and cannot be cancelled, a 5% cancellation fee will apply. Return procedures may vary depending on the original manufacturer, and certain restrictions may be in place.
For damaged or defective products, we are committed to facilitating exchanges to ensure your satisfaction.
At Biohackers Den, we strive to process and fulfill your orders promptly to ensure you receive your products as quickly as possible. Our commitment to efficient order processing may begin immediately upon receipt.
As such, orders over $1000 cannot be canceled without incurring a 5% cancellation fee. This fee covers non-refundable transaction charges imposed on us by our payment processor, Shopify. These charges, referred to as merchant fees, are deducted at the time of purchase and are not refundable. We want to be transparent about this process and ensure that our valued customers are aware of this policy.
We understand that situations may arise where you wish to cancel an order, and we will do our best to assist you. Please contact our Customer Support Team as soon as possible if you have any questions or concerns regarding your order.
Please note that orders that have already been shipped or are in transit cannot be canceled. Our standard return and refund policies apply to those situations.
Thank you for your understanding and for choosing Biohackers Den for your shopping needs.
If you have questions, please send an email to info@biohackersden.com or call us at 346-443-5777.
Cancellations (Before Order Ships).
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 346-443-5777 or the chat in the bottom right, or email info@biohackersden.com any time.
Cancellations of Custom Orders
Custom or made-to-order products, specifically, Macy Pan, Olive Oxygen and Oxyrevo cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-3 business days and delivered within 5-8 business days.
Order delays have proven to be unavoidable and outside of Biohackers Den's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from Biohackers Den, you are acknowledging the following of the Exchange Agreement:
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I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Biohackers Den within 24 hours of the product being delivered.
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I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
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I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
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I understand that if my order has left the warehouse, I am unable to receive a full refund.
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I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 20%.