Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. If your items arrived damaged, please contact us immediately and send photos via our Delivery Damages Submission Form (or send to sales@biohackersden.com.
If the unit is signed for without inspection or notation, you are accepting the delivery of the package in good condition. We cannot process an insurance claim with the freight company if the unit is signed for (which means you received it in good condition). If damages have been reported, we will process an insurance claim on your behalf and happily work with you to resolve the issue. Items that arrive damaged and were fulfilled via freight shipping will be provided compensation via replacement parts/pieces at no cost, or refund/partial-refund. If it's determined damages exceed the savable value, replacement units will be provided.
All items we carry can be returned within 30 days of receipt and must be in new condition and with the original packaging.
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. For items fulfilled via freight shipping, you may be required to place the item(s) on the pallet provided upon delivery. You'll need to provide evidence the item(s) are in a returnable condition by sending photos to sales@biohackersden.com. We'll be using these photos to validate your item are in an acceptable condition for return shipping via freight.
The customer must pay all costs related to original shipping and return shipping (even if shipping was free at checkout). After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less non refundable Shopify transaction fees , less the original shipping cost, return shipping cost, and upon receiving the returned item, it'll be inspected to determine if a restocking fee is applied. If applied, the restocking fee is 25% of the original item(s) order value (value does not include discounts provided).
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
It is the customers' responsibility to confirm the product will comply with their state, county, or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.